Terms of delivery of goods

The delivery of the ordered goods is carried out by a third-party courier service or Lobster Creative Space EOOD’s own transport (according to the type and location of the goods and the place of delivery, as well as the dimensions of the goods).

Delivery costs are for the account of the User, and for orders over BGN 300 – for the account of the Merchant.

Before sending the ordered goods, the Merchant has the right to contact the User on the telephone indicated by him, in order to clarify details of the order and/or delivery.

The Merchant is not responsible for failure to fulfill an order in cases where the User has provided false, incomplete and/or inaccurate personal data, including when he has provided an incomplete, inaccurate or fictitious address or phone number.

Delivery is made within the timeframes described under each delivery option in the ordering interface module. In exceptional circumstances, the Merchant reserves the right to extend the delivery period, promptly informing the User thereof.

Goods are dispatched no later than 5 calendar days from the moment of ordering and completion of payment, when the same is not carried out upon receipt of the goods.

Processing of orders includes handing them over to a courier company to carry out delivery when carried out by one.

In the event that the goods ordered by the user are not available, the processing of the order may be delayed longer than the period provided for above, for which the Merchant should notify the user by phone or in writing. In such a scenario, the user is given another delivery period and the opportunity to withdraw from the contract or agree to the delivery terms.

The ordered goods are delivered against a signature.

The user is obliged to inspect the goods at the time of their delivery and to notify immediately in case of identified discrepancies, shortages and damages. If the User does not do this, it is assumed that the delivery has been accepted without objection.

The Merchant reserves the right to change the available shipping and payment methods and/or the terms thereof at any time by posting the available shipping and payment methods on the Website without further notice.