1. Website Terms of Use
  2. Information about the controller of personal data
  3. Cookie Policy
  4. Terms of delivery of goods
  5. Information about authorities controlling the activity
  6. Standard form for exercising the right of complaint
  7. Standard form for exercising the right to withdraw from the contract

Information about authorities controlling the activity

The bodies regulating the activity of the Trader are the Commission for the Protection of the User /CCP/ and the Commission for the Protection of Personal Data (PCPD), with the following coordinates:

For KZP:

  • Website: https://kzp.bg/kontakti
  • phone: 0700 111 22
  • email: info@kzp.bg
  • address: city of Sofia, Slaveykov Square, No. 4A, floors 3, 4 and 6

For CPLD:

  • Website: https://www.cpdp.bg/
  • phone: 02/91-53-518
  • email: kzld@cpdp.bg
  • address: Sofia 1592, Prof. Blvd. Tsvetan Lazarov” No. 2

Consumers can use the European Online Dispute Resolution (ODR) platform available at / http://ec.europa.eu/odr / – a single access portal that allows consumers and traders in the EU to resolve disputes between themselves .

Alternative dispute resolution (ADR) between consumers and merchants is an out-of-court conciliation proceeding on a voluntary basis.

General conciliation commissions assist in reaching an agreement between consumers and traders in disputes over contracts for the sale of goods and the provision of services.

The general conciliation commissions are determined on a regional basis, and the General Conciliation Commission with headquarters and area of ​​operation in the territory of the Merchant’s address is competent to resolve disputes between the Merchant and the User.

The consolidated list of recognized authorities for ADR of the Member States of the European Union can be found at:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show